It’s now been nearly a month since Gemma Sedgwick, our newest team member, joined Do-IT as our Customer Relationship Manager. We’re thrilled to have her and the last few weeks have gone by so quickly! We thought that we would share this with you so you can meet her.

First of all, tell us what it was that made you want to get involved in customer service?

My passion for customer service began as soon as I left school when I started in a customer service role. I really enjoy interacting with people and ensuring customers receive an outstanding service. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another.

Why did you want to work for Do-IT?

I wanted to work for Do-IT because of the similarities between what we provide and my overall passion and experience for supporting people. Also, on a more personal level, because of my experience with Neurodiversity and mental health through friends and family.

I wanted to bring my skills to Do-IT to provide the best possible customer service as we value our partners. I feel it’s important, both to me personally and for our partners, to provide a positive customer experience. I’m really looking forward to building relationships with our current and new partners.

Can you tell us three facts about yourself?

I have a great interest in British Sign Language.  I am certified in sign language and want to learn more!

I am a black belt in Tae Kwon Do (although I achieved it many years ago).

I have a Shih-Poo named Barney, who is spoiled more than any dog should be.

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